A consultation came from someone who, judging by his expression, was clearly very angry.
“I get frustrated with everything people do. I wonder why they do things this way or why they don’t do things that way. It just makes me angry,” he said calmly.
As I listened, I realized that I was trying to identify the cause of his frustration and think of ways to resolve it. My ingrained habits as a professional—analyzing the current situation, identifying problems, proposing improvements, and following the PDCA cycle—were clearly at play.
I recognized that I had a strong belief that to change the situation, I needed to thoroughly understand the current state, analyze causes and issues, and then take action to make changes.
A few days later, I received an email from him,
“I no longer get bothered by what others do,” he wrote, bringing me great joy. Knowing that when the president is frustrated, employees can’t feel stable either, I felt reassured that the business would now run more smoothly.
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